How to Get the Most Out of Your Appointmentman_with_lady_doctor

We want your visit to Priory Medical Group to be a positive experience. Set out below is some information that will help this.

Who is the best person to sort out your requirements?

Please ask the receptionist to help you decide who the most appropriate health professional is to deal with your current needs. Sometimes our staff will ask the nature of your illness – naturally you do not need to share personal information but often this can help choose the most appropriate appointment or healthcare professional. The information you need may not require seeing the doctor or nurse at all. Please read our services page to see if the information you need is there, and do let us know if something is missing.

What sort of appointment do you need?

If in doubt we provide many telephone appointments to help guide you through NHS services – approximately 1/3 of calls result in definitive treatment or advice, 1/3 will ask you to arrange investigations before seeking a review and the remainder will ensure you are seen in a timely fashion by the doctor or nurse.


If you have a number of things you would like to discuss, make a list to ensure that you mention everything you need to. If the list is too long, we can decide together what you can leave for a further appointment or if another health professional is able to help.

Bring someone with you

If you want to bring someone else with you (partner, friend, family member etc) please do so. It can be helpful to meet and hear the ideas and comments of people who are important to you.

If you don’t understand

If you don’t understand something the doctor or nurse has just explained to you, please ask them to explain a second time, they are there to help you and will not be annoyed that you are asking them to explain something again.


Medications are useful and important. There are pitfalls – side effects, disadvantages, and misunderstandings. We will try to go over the advantages and disadvantages of using a medication with you before you start. It is important you let us know if you are taking any other medication or alternative therapies. If you don’t understand anything we have said please ask us to explain again.


We are here to give you information when you want it, however, we will also encourage you to find out about your own health problems and the things you can do yourself. See our minor illnesses page for self-care advice.