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In response to patient feedback, the hours of our prescription query will be changing as of 3rd August 2026. Please see 'I would like to... order a prescription'
Patient information: All inbound and outbound telephone calls are recorded for training and monitoring purposes.

Patient Update: Changes to the way we communicate with our patients

🔵 Important Information 🔵


Please Read:


Changes to the way we communicate with our patients


At Priory Medical Group, we are updating our communication methods to improve efficiency and make the best use of NHS resources.

Moving forward, our primary methods of contact will be the NHS App and email. These options are secure and significantly more cost-effective than SMS text messages, which are costly to the NHS and something we are actively trying to reduce.


What we need from you:


📲 Download the NHS App: Please ensure your notifications are switched on so you can receive messages through the app.

The NHS app has a dedicated team to help support patients with queries.


🔗 https://help.login.nhs.uk/ 

🔗 https://help.login.nhs.uk/contact

 

AND


📧 Let us know your Email Address: Check that we have your most up-to-date email address on file and ensure you verify us as a contact.

If you require any assistance getting set up, please call the surgery or ask at the desk and we will be happy to help.

 


📝 New paper forms are now available in all surgeries where you can quickly update your details. These can be found near the Prescription forms and placed in the same box.


👏 Thank you for your continued understanding and support,


Warm regards,


Priory Medical Group