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Welcome to North Shields

Find out information about our healthcare services. If there is anything you cannot find, please contact the surgery. Priory Medical Group is based in North Shields with branches in Percy Street, Tynemouth and Hadrian Park, Wallsend.

I would like to…

  • Urgent Same Day Appointment

    For medical emergencies dial 999.

    If you're unsure whether your problem requires an urgent, same day appointment, you can use 111 online or nhs.uk to find out more.

    If you do need an urgent appointment please call the surgery as early as possible on 0191 257 0223.

    Our trained admin team will ask briefly about your problem. Please don't be offended as they are trying to find out how best to help you. They can then arrange for the on-call team to contact you and organise a same day appointment if necessary.

    Call 0191 257 0223 for an Urgent Same Day Appointment

    Standard Appointment

    Call us to book for standard appointment with a Nurse, Doctor or other healthcare professional. These can be a choice of Face-to-Face or telephone depending on your preference.

    Alternatively you can use the NHS App to book appointments online for those that are available for online booking.

    If you wish to book an appointment via systm one - please click the link 'book using our online booking system'

    Telephone Appointment

    You can have a telephone conversation with the doctor if you feel you do not need to see the doctor face to face.


    Need advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)? You can use the Econsult system during practice opening hours and get a response before the end of the next working day.

  • If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

  • The easiest way to order a prescription is electronically via the NHS App. If you are unsure how to use the NHS App go to www.nhs.uk/nhs-app/ for support and instructions on how to get set up. 

    If you wish to use systm one, please click the 'order online' link in the repeat prescription section below.

    Allow 48 hours for any electronic prescriptions to be processed by us and the Pharmacy. 

    NHS App

    Repeat Prescriptions

    These can be ordered online, via the NHS App, or by bringing or sending your repeat list into the surgery and ticking the items required. You can request that your prescription is sent directly to a local pharmacy of your choice.

    If you wish to order a prescription via systm one, please click the link 'order online'

    NHS AppOrder Online

    Prescription queries

    Our new medication query line is open 10.30-12.30 & 1.30-3.30 via 0191 257 0223 option 3, however we will not accept repeat prescription requests on this line.

  • If you would like to register as a patient please:
    - Check that you live within our practice boundary
    - Complete a GMS-1 Form

    Hand in the completed forms at one of our receptions with proof of address. Photo ID will help us to speed up the process and request your medical records. 

    We are hoping to launch a new service to allow self registration on-line which will be much quicker and convenient. Please check back for updates. 

  • Test results can be viewed via the NHS App. 

    You can also use eConsult and get a response from the surgery by the end of the next working day.

  • Want advice from your doctor, self-help information or have an administrative request (such as a fit/sick note or test results)? You can use eConsult during practice working hours and get a response before the end of the next working day.

  • If you have been invited by the cervical screening programme or the practice, then please contact reception who will book you into one of our dedicated nurse smear clinics.

    Alternatively, there are also appointments available for smears on evenings and weekends at the North Shields Health Hub which is located behind our Hawkeys Lane Surgery in the old Priory Day Hospital building.

  • You may have been asked to contact the surgery to book an annual review for your Long Term Health Condition (COPD, Diabetes etc).

    Please call our Long Term Health Conditions team who will assist.

  • The easiest way to get online access to your medical record is via the NHS App. Once you have downloaded the NHS App you can request access to your coded medical record by contacting the practice. 

  • Are you newly pregnant? Refer yourself directly to the Community Midwifery Team. Visit the website below and this will notify the midwifery team who will contact you to arrange your first appointment 


    If you are unable to refer yourself online, please call 0191 293 2545

  • If you have a new muscle or joint problem, please ask to see our 'First Contact Physio' when you ring reception to book an appointment. Our FCPs are based within the surgery and offer very quick access appointments. You may have to wait a few extra days to be seen, but you will be seen by the most appropriate professional.

    You can also self refer to North Tyneside Integrated Musculoskeletal team (NTIMS):

    The self-referral form is accessible via their updated webpage www.northumbria.nhs.uk/ntims where patients can also access a wide range of self-care guidance.

  • You should self certify for the first 7 days of an illness. Your employer may ask you to fill in some paperwork.

    If you are unwell for more than 7 days you may require a Fit note/Sick note. The doctor will need to have assessed you either through an appointment or after reviewing hospital correspondence before they can do a Fit note. If you fulfil these criteria and require a note, the easiest way of requesting this is by doing an e consult (see online tools section). 

    You can also ring reception on 0191 257 0223 to request a Fit note. 

  • We recommend and direct patients to private travel health providers such as Boots and Superdrug. Here they will assess which vaccines and precautions one needs to take according to which country they plan to visit. Some of these vaccines are available on the NHS if you are due a booster e.g. Tetanus.  You can find out your vaccination status by checking the NHS app or asking reception for a copy of your vaccination record. If you are eligible for a booster of a standard NHS vaccine then our nurses will be able to provide this. 

I have a common condition…

Access our online tools

  • Want advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)? You can use the eConsult online system and get a response before the end of the working day or sooner.


    Start an econsult

  • You can now see a NHS GP (not your GP) by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays and at weekends. The service is via and app and is provided free on the NHS. 


    Download the Livi App

  • The NHS app allows you to book and manage GP appointments, access health records, get repeat prescriptions, get health advice and manage your organ donation.


    More information on the NHS App

  • Airmid App

    Airmid is a new patient-facing mobile app that is available to download on both IOS and Android devices. Airmid utilises the NHS Login service which allows users to access different health and care apps with only one set of login details. This means that if a user has already downloaded and signed into either the NHS app or the Covid-19 app, they can use the same login details to access Airmid.

North Shields Opening Times


8:30am to 6pm


8:30am to 6pm


8:30am to 6pm


8:30am to 6pm


8:30am to 5:30pm


Occasional opening only e.g. Flu clinics



Out of Hours

Should you need to contact a GP after the surgery has closed please contact NHS 111.
Calls from mobiles and landlines are free.


In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  


Urgent Treatment Centre

There is a local Urgent Treatment Centre at:

North Tyneside General Hospital
Rake Lane, North Shields, NE29 8NH

Walk-in access available 8am to midnight every day


If you have an urgent medical concern outside these hours, call NHS 111


For urgent matters between 5.30 pm and 6.30 pm please call the surgery on 0191 257 0223 and your call will be transferred to the on call doctor. 


After this time please contact NHS 111.

Living Well North Tyneside

Living Well North Tyneside

Find local health and wellbeing support, search the directory.

NHS Services

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NHS guide to conditions & treatments

Health A-Z

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Directory of medicines & side effects

Medicines A-Z

Emergency help

Not sure what to do
Dial 111 this is a 24 hour service

Life Threatening Emergency
Call 999 for an ambulance, or Visit Accident and Emergency (A&E) - Northumbria Specialist Emergency Care Hospital in Cramlington or the Royal Victoria Infirmary in Newcastle.

Urgent But Not life threatening
Go to the Urgent Care Centre, Rake Lane. North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH Or minor injuries unit at the Royal Victoria Infirmary.

Self help numbers

  • Mind logo

    Mind - Tyneside and Northumberland

    Support for people with mental health problems and those supporting someone with a mental health issue. Support Line available 8am-10pm 7 days a week for those over the age of 16. Call: 0191 477 4545 or 0330 1743 174. Email: admin@tynesidemind.org.uk

    Call 0191 477 4545

  • Samaritans Logo


    Day or night, for anyone who’s struggling to cope, Samaritans’ will listen without judgement or pressure. At a moment of crisis or to prevent a crisis we have trained people to help. 


    Call 116 123

  • Age UK

    Age UK

    Supporting older people, their families and carers. We want everyone to be able to love later life.

    Call 0191 280 8484

  • NHS Cumbria, Northumberland, Tyne and Wear

    Crisis Resolution and Home Treatment Team – Northumberland and North Tyneside

    Mental health staff, including nurses, social workers, psychiatrists and pharmacy staff give assessment and home treatment for people over 16 experiencing a mental health crisis.

    Call 0800 652 2861

  • Harbour logo


    Working with families and individuals affected by abuse from a partner, former partner or other family member.


    Call 03000 20 25 25 (24 hours)

  • Healthier Together logo

    Healthier Together


    Welcome to Healthier Together NENC – a great place to find accurate and trusted NHS healthcare advice in the North East and North Cumbria. All the information on this site has been checked by clinicians, to ensure we offer the best advice for parents, carers, young people and health professionals.  You can find everything from pregnancy tips and advice on poorly babies to 'should my child go to school today?' or emotional wellbeing for young people, and we're regularly adding new topics. If you find the site helpful take a look at the Healthier Together app, search for 'healthier together' in your usual app store

    Call N/A

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