Find out information about our healthcare services. If there is anything you cannot find, please contact the surgery. Priory Medical Group is based in North Shields with branches in Percy Street, Tynemouth and Hadrian Park, Wallsend.
If you're unsure whether your problem requires an urgent, same day appointment, you can use 111 online or nhs.uk to find out more.
If you do need an urgent appointment please call the surgery as early as possible on 0191 257 0223.
Our trained admin team will ask briefly about your problem. Please don't be offended as they are trying to find out how best to help you. They can then arrange for the on-call team to contact you and organise a same day appointment if necessary.
Call 0191 257 0223 for an Urgent Same Day Appointment
Call us to book for standard appointment with a Nurse, Doctor or other healthcare professional. These can be a choice of Face-to-Face or telephone depending on your preference.
Alternatively you can use the NHS App to book appointments online for those that are available for online booking.
If you wish to book an appointment via systm one - please click the link 'book using our online booking system'
You can have a telephone conversation with the doctor if you feel you do not need to see the doctor face to face.
Need advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)? You can use the Econsult system during practice opening hours and get a response before the end of the next working day.
These can be ordered online, via the NHS App, or by bringing or sending your repeat list into the surgery and ticking the items required. You can request that your prescription is sent directly to a local pharmacy of your choice.
If you wish to order a prescription via systm one, please click the link 'order online'
Want advice from your doctor, self-help information or have an administrative request (such as a fit/sick note or test results)? You can use eConsult during practice working hours and get a response before the end of the next working day.
If you have been invited by the cervical screening programme or the practice, then please contact reception who will book you into one of our dedicated nurse smear clinics.
Alternatively, there are also appointments available for smears on evenings and weekends at the North Shields Health Hub which is located behind our Hawkeys Lane Surgery in the old Priory Day Hospital building.
If you have a new muscle or joint problem, please ask to see our 'First Contact Physio' when you ring reception to book an appointment. Our FCPs are based within the surgery and offer very quick access appointments. You may have to wait a few extra days to be seen, but you will be seen by the most appropriate professional.
You can also self refer to North Tyneside Integrated Musculoskeletal team (NTIMS):
The self-referral form is accessible via their updated webpage www.northumbria.nhs.uk/ntims where patients can also access a wide range of self-care guidance.
You should self certify for the first 7 days of an illness. Your employer may ask you to fill in some paperwork.
If you are unwell for more than 7 days you may require a Fit note/Sick note. The doctor will need to have assessed you either through an appointment or after reviewing hospital correspondence before they can do a Fit note. If you fulfil these criteria and require a note, the easiest way of requesting this is by doing an e consult (see online tools section).
You can also ring reception on 0191 257 0223 to request a Fit note.
Want advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)? You can use the eConsult online system and get a response before the end of the working day or sooner.
You can now see a NHS GP (not your GP) by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays and at weekends. The service is via and app and is provided free on the NHS.
Airmid is a new patient-facing mobile app that is available to download on both IOS and Android devices. Airmid utilises the NHS Login service which allows users to access different health and care apps with only one set of login details. This means that if a user has already downloaded and signed into either the NHS app or the Covid-19 app, they can use the same login details to access Airmid.
Occasional opening only e.g. Flu clinics
Out of Hours
Should you need to contact a GP after the surgery has closed please contact NHS 111. Calls from mobiles and landlines are free.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Urgent Treatment Centre
There is a local Urgent Treatment Centre at:
North Tyneside General Hospital Rake Lane, North Shields, NE29 8NH
Walk-in access available 8am to midnight every day
If you have an urgent medical concern outside these hours, call NHS 111
For urgent matters between 5.30 pm and 6.30 pm please call the surgery on 0191 257 0223 and your call will be transferred to the on call doctor.
Not sure what to do Dial 111 this is a 24 hour service
Life Threatening Emergency Call 999 for an ambulance, or Visit Accident and Emergency (A&E) - Northumbria Specialist Emergency Care Hospital in Cramlington or the Royal Victoria Infirmary in Newcastle.
Urgent But Not life threatening Go to the Urgent Care Centre, Rake Lane. North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH Or minor injuries unit at the Royal Victoria Infirmary.
Mind - Tyneside and Northumberland
Support for people with mental health problems and those supporting someone with a mental health issue. Support Line available 8am-10pm 7 days a week for those over the age of 16. Call: 0191 477 4545 or 0330 1743 174. Email: email@example.com
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